REFUND & RETURNS POLICY

Refund & Returns Policy

1. Right of Withdrawal (EU & UK Customers)

In accordance with EU and UK consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.

This right does not apply to:

  • Personalised or customised products

2. How to Request a Return

To request a return, contact us within 14 days via:

3. Return Conditions

Returned items must:

  • Be unused and unworn

  • Be in original packaging

  • Include proof of purchase

Return address:
Estrada Principal, 30
2705-432 São João das Lampas
Sintra, Portugal

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

Refunds will be issued within 14 days of receiving the returned item or proof of return.

Refunds are processed using the original payment method. No additional fees will be charged.

6. Exchanges

As an online-only store, we do not offer direct exchanges. Customers may return an item and place a new order.

7. Defective or Incorrect Items

If your item is defective or incorrect, please contact us immediately. We will cover return shipping costs and offer:

  • Repair

  • Replacement

  • Full refund

All products are covered by a 3-year legal warranty under EU consumer law.